Filing a Complaint

Have a customer that caused you numerous problems and cannot be pleased? Want to let fellow business owners know about this customer?

Let's face it, the customer is not always right especially those that want all things for free and cost your business money. If there is a customer that you have had it with then you can file a complaint against them here and warn your fellow businesses about them. Customers pre-qualify businesses with the Better Business Bureau, Angie's List, etc. so this is where you can pre-qualify your customers before a job.

Why file a complaint?

• You can warn other business owners about this customer that cannot be pleased (same way the BBB works)
• Work out your situation between the customer or at least get the communication flowing
• Avoid resorting to litigation
• A place to tell your side of the story if the customer ranted about you somewhere else

Here's how it works:

1. Sign up and register for a membership
2. Log in and select "file a complaint"
3. Fill out all information requested
4. Click yes/no for letter to be submitted to customer, submit it
5. Once filled, we will review it and make sure it meets our terms of use
6. After it's reviewed it can be seen in the database
7. If yes was selected, then a letter will be sent to the customer for a chance for them to file a rebuttal 

How can this help me pre-qualify a customer?

Well as a business owner you have to or should pre-qualify your customers before a job to make sure they are a fit with your business. Customers pre-qualify your business don't they? It's the same thing. If you are about to work with a customer you are a little hesitant about wouldn't it be nice to know more about them if they did have a history of not paying, breaking the contract or is just a nightmare? Well this is your source to network with other businesses to let each other know about your customers that have become a problem so they can "beware" of them. That way you can determine if you want to work with them or not or at least have a heads up going into the situation.

What do the complaints look like?

Here is an example of what the complaints will look like.

Customer's First Name: John
Customer's Last Name: Doe
Address: 1900 Anywhere St.
County/State: Dade/FL
Zip Code: 34029
Rating: 4
Filed Complaint: We completed remodeling renovations to his house which was four weeks ago and he has yet to pay us. He also said that he would not pay us for the extra overtime hours we put in, even though we had to because he changed his mind with the original contract.

*Remember this is a fake complaint, there is no John Doe at this address nor is the address real...

What does the rebuttal look like?

Rebuttal: When and if a customer files a rebuttal, it will be placed below the complaint and look like this:

Rebuttal Filed by: John Doe

Filed Rebuttal: I did not think that I should pay for the overtime hours because it was not in the original contract. However, I will send in my payment because I know that this business worked hard and did a great job. (now some or rebuttals would not be like this, but wouldn't it be awesome if they were??)

*John Doe is not a real customer nor did he file a rebuttal...

 

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